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 This tutorial goes over the steps needed to create an EXTERNAL phone entry that will allow an agent to log in as a vicidial user from their home phone or mobile phone. 1. Go to the ViciDial administration page, go to the Admin → PHONES section and click on the ADD A NEW PHONE link 2. For this tutorial we will use the following values for the fields on the ADD A NEW PHONE form : - phone extension: E7777 - dialplan number: 917275551212 (this is where you put the agent's phone number as you would dial it from a phone on your phone system) - voicemail box: 0 - outbound callerid: 7275551212 - (we will leave phone and computer IP address fields blank) - server ip: 10.10.10.15 (set this to your server ip) - login: E7777 - password: test - status: ACTIVE - active account: Y - phone type: external - full name: ext agent - (we will leave company and picture fields blank) - client protocol: EXTERNAL - local gmt: -5 (GMT timezone, this does NOT include adjusting for D...

In this tutorial we will create DID entries for two agents that go to AGENTDIRECT in-groups and voicemail if they are unavailable. This will be added as an option to the WELCOME_MENU Call Menu that we just created in the tutorial above. 1. Click on the “Admin” menu on the left sidebar, then click on the “System Settings” link below that 2. Change the field “Allow Custom Dialplan Entries” to “1” then click SUBMIT 3. Go back to the WELCOME_MENU Call Menu that you created (In-Groups → Show Call Menus → Modify WELCOME_MENU) 4. Add another audio file to the Menu Prompt so that it looks like this : welcome|for-sales|press|./digits/1|for-tech-support|press|./digits/2|silence|if-u-know-ext-dial Or you can simply record your own audio prompt through the 8168 extension, or upload an audio file to the Audio Store (Admin → Audio Store) 5. Scroll to the bottom of the screen and enter the following into the “Custom Dialplan Entry” field : exten => _XXXX,1,Playback(/var/lib...

 In this tutorial we will create a Phones entry for your cellphone(mobile phone) and log into the Real Time Report to live monitor agents through the cellphone. 1. Go to the ViciDial administration page, go to the Admin → PHONES section and click on the ADD A NEW PHONE link 2. For this tutorial we will use the following values for the fields on the ADD A NEW PHONE form : phone extension: monitor_cell dialplan number: 9123456789 (this is where you put your cellphone number as you would dial it from a phone on your phone system 9 + 1 + areacode + number) voicemail box: 0 outbound callerid: 1234567890 (we will leave phone and computer IP address fields blank) server ip: 10.10.10.15 (set this to your server ip) login: monitor_cell password: test status: ACTIVE active account: Y phone type: external full name: manager cell (we will leave company and picture fields blank) client protocol: EXTERNAL local gmt: -5 (GMT timezone, this does NOT include adjustin...

  Minimum Hardware requirements for VICIDIAL "There may be a suggestion, but not a requirement." VICIDIAL/GoAutoDial runs on a Pendtium 4 machine and also on a Xeon Quad Processor based System. Depending on the size of your ViciDial Setup you need a different amount of servers with different setups. Typical setups would be: 10-15 Seat Inbound or Outbound Dialing up to 30 concurrent Calls at a time. 1 All-in-One Server [Intel Core 2 Duo/AMD  Processor, 4GB RAM, 320GB HDD] 1 PRI or VoIP Trunk Codec : G729 Internet Bandwidth : 1 Mbps 1:1 or 4 Mbps Broadband Total initial cost under $500 15-30 Seat Outbound or Inbound Dialing up to 150 channels/lines at a time. 1 All-in-One Server [Xeon Dual Core  Processor, 8GB RAM, 500GB HDD] 1 PRI or VoIP Trunk Codec : G729 Internet Bandwidth : 4 Mbps 1:1 or 25 Mbps Broadband Total initial cost under $1000 30-50 Seat outbound good pickup ratio Dialing up to 300 concurrent Calls at a time 1 All-in-One ...

  Configuration setup as followed  1. Installed following perl Cpan modules cpan install LWP::UserAgent install HTML::Entities install HTML::Strip install HTML::FormatText install HTML::TreeBuilder install Switch install Time::Local install MIME::Decoder install Mail::POP3Client install Mail::IMAPClient install Mail::Message install IO::Socket::SSL install MIME::Base64 quit 2. Enabled allow emails in System Settings 3. Enabled Modify Email Accounts option in Admin interface Options 4. Added Email group inside Inbound Menu 5. Added IMAP Email Account inside Admin->Email Accounts 6. Enabled Allow Emails in Campaign Settings 7. Added /usr/share/astguiclient/AST_inbound_email_parser.pl in cronttab -e 8. sendemail service working fine After following these many steps i am unable to receive any emails.

  How To Install Jenkins on Ubuntu 22.04   Prerequisites To follow this tutorial, you will need One Ubuntu 22.04 server configured with a non-root sudo user and firewall by following the Ubuntu 22.04 initial server setup guide . We recommend starting with at least 1 GB of RAM. Visit Jenkins’s “ Hardware Recommendations ” for guidance in planning the capacity of a production-level Jenkins installation.  Oracle JDK 11 installed.   Step 1 — Installing Jenkins The version of Jenkins included with the default Ubuntu packages is often behind the latest available version from the project itself. To ensure you have the latest fixes and features, use the project-maintained packages to install Jenkins. First, add the repository key to your system: $ wget -q -O - https://pkg.jenkins.io/debian-stable/jenkins.io.key |sudo gpg --dearmor -o /usr/share/keyrings/jenkins.gpg The gpg --dearmor command is used to convert the key into a f...

  ERROR: blind_monitor USER DOES NOT HAVE PERMISSION TO BLIND MONITOR: |6666| Topic:  vicidial user does not have permission to blind monitor   Issue overview : Vicidial Monitor,Barge,Whisper No Permssion       In Vicidial while clicking on the Listen,Barge or whisper link the admin user see an popup saying error: blind_monitor user does not have permission to blind monitor,   Monitor-Barge-Whisper :     VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling.  The Vicidial Provides Three options to monitor as agent conversation, Monitor Barge Whisper           In Monitor vicidial Admin silently monitors or only listen to the live  conversation between the agent and client/customer call.    In Barge ...