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ViciDial: Add a “If you know the extension...” option to a Call Menu with AGENTDIRECT DID entries


In this tutorial we will create DID entries for two agents that go to AGENTDIRECT in-groups and voicemail if they are unavailable. This will be added as an option to the WELCOME_MENU Call Menu that we just created in the tutorial above.

1. Click on the “Admin” menu on the left sidebar, then click on the “System Settings” link below that

2. Change the field “Allow Custom Dialplan Entries” to “1” then click SUBMIT

3. Go back to the WELCOME_MENU Call Menu that you created (In-Groups → Show Call Menus → Modify WELCOME_MENU)

4. Add another audio file to the Menu Prompt so that it looks like this :
welcome|for-sales|press|./digits/1|for-tech-support|press|./digits/2|silence|if-u-know-ext-dial
Or you can simply record your own audio prompt through the 8168 extension, or upload an audio file to the Audio Store (Admin → Audio Store)

5. Scroll to the bottom of the screen and enter the following into the “Custom Dialplan Entry” field :
exten => _XXXX,1,Playback(/var/lib/asterisk/sounds/beep)
exten => _XXXX,n,Goto(trunkinbound,${EXTEN},1)

NOTE: The above assumes 4-digit agent Ids (for the four X's)

6. Click on the “Add A New DID” link on the left sidebar, then put the following values in :
DID Extension: 7777
DID Description: agent 7777

7. Then you will click submit to create the DID entry and you will see more options which you should modify:
Active: Y
DID Route: AGENT
User Agent: 7777
User Route Settings In-Group: AGENTDIRECT
User Unavailable Action: VOICEMAIL
Voicemail Box: 7777 (you need to go to Admin → Voicemail to create this voicemail box)
(we will leave the other fields in their default values)

8. Now you can call into the main number(727-555-3000), wait for the message to start, and then enter the 4-digit user ID of either 6666 or 7777 and you will be sent directly to their AGENTDIRECT InGroup queue. If you dial a different 4-digit number that is not in the DID listings, the call will be routed through the “default” DID entry.

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