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How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator

 

How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator


How to – Fix error in Vicidial: There is a time synchronization problem with your system, please tell your system administrator

There is a time synchronization problem with your system, please tell your system administrator

There is a time synchronization problem with your system
Time Sync Error

In case you have this error upon installation or upgrade your Vicibox/Vicidial check the following:

Using timedatectl utility make sure server’s timezone is set correctly and server’s date/time is correct. Set proper timezone if needed
Check that timezone is correct in /etc/php7/apache2/php.ini. Set proper timezone if needed and restart Apache
If it did not help check and compare time values in Vicidial database, server time and PHP time. Use the following command:
1# echo “SELECT server_ip, UNIX_TIMESTAMP(last_update),UNIX_TIMESTAMP(db_time) from server_updater” | mysql -uroot asterisk && php -r “date_default_timezone_set(‘America/New_York’); echo ‘php time: ‘.date(‘U’);” && echo “”

Specify your timezone in the command above. This should output three values that must be the same.

If DB time is wrong it means that /usr/share/astguiclient/AST_update.pl script does not update DB value. Try to launch it manually and check for output.

If it throws error:

pattern match timed-out at /usr/share/astguiclient/AST_update.pl line 470

The code at line 470 is a “waitfor()” function that is attempting to match the response from the Asterisk server with a regex pattern but the response from the server doesn’t match the regex pattern.

Patch the file:

in two places near line 470 and near line  534 replace:

$t->waitfor(‘/[0123]\n$/’);

with

$t->waitfor(‘/[0123456789]\n$/’);

then make sure AST_update.pl can run and DB time value is updated.

It expects only 0123 at the end while Asterisk Manager responses with:

123456789# telnet 127.0.0.1 5038 Trying 127.0.0.1… Connected to 127.0.0.1. Escape character is ‘^]’. Asterisk Call Manager/2.10.<strong>5</strong>

Another way to patch:

Original: $t-waitfor(‘/[0123]\n$/]);

Replacement: $t-waitfor(‘/Asterisk Call Manager.+\n$/’);

Check the following files for this issue and patch them as well:

AST_manager_listen.pl   – line 237
AST_manager_listenBUFFER.pl  – line 236

/usr/share/astguiclient/AST_update.pl runs in a separate detached “ASTupdate” screen and can be accessed as:

1# screen -r ASTupdate

maybe you will need to kill it and start it up again after your database changes was made

To see the list of screens:

12345678910111213141516171819# screen -ls There are screens on:         2715.ASTemail   (Detached)         2712.ASTVDadFILL        (Detached)         2709.ASTfastlog (Detached)         2706.ASTVDadapt (Detached)         2691.ASTupdate  (Detached)         2315.asterisk   (Detached)         2302.astshell20200129173240     (Detached) 7 Sockets in /run/screens/S-root.

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