Solution:-
INBOUND GROUP option On-Hook CID
only GENERIC or CUSTOMER_PHONE_RING_AGENT will work. Any other option is to call hangup on the answer by the agent.
on this option hint has an alert "If you are using Asterisk 13 or higher, only the RA_AGENT_PHONE (RINGAGENT) options will work properly."
I use asterisk 13 and do not observe this.
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