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There is a time synchronization problem with your system, please tell your system administrator

 

There is a time synchronization problem with your system, please tell your system administrator
How to resolve the Time synchronization error in goautodial or vicidial.

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The major cause for this error is
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 1.The vicidial based system is using  MeetMe conference , These MeetMe Conference Bridge requires a timing resources like  Dahdi or Zaptel.  if they are not loaded poperly then time sync error occurs
2.wrong System timing . different timing in server and agent systems
3.wrong time set for DB time , PHP time , server Time
4.Not updated the New server ip for the vicidial /goautodial 

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Troubleshoot 1: dahdi issue
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make sure the dahdi/zaptel driver is installed properly
If you are not using any telephony cards then you need to use the dummy drivers
type:   modprobe dahdi_dummy
          dahdi_cfg -vvvvv
          asterisk  -vvvvvr
          module unload chan_dahdi.so
          module load chan_dahdi.so

Now login as agent and check whether the problem arises


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Troubleshoot 2: wrong system time
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check the server time ,
type  date  in the linux console ,  it will display the current server time.  if the server time and timezone is wrong follow the below commands to change it.
rm /etc/localtime
ln -sf /usr/share/zoneinfo/Asia/Kolkata /etc/localtime
rdate -s time-a.nist.gov
chkconfig ntpd on
ntpdate pool.ntp.org
/etc/init.d/ntpd start

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Troubleshoot 3: php time and db time
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Check the phptime and db time from the Vicidial report section as show below

if the php time is different then follow the below setps

 vi /etc/php.in

 search for word    date.timzone  ,  uncomment it and appropriate time zone as show below
date.timezone = Asia/Kolkata

 then reboot the server

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Troubleshoot 4: IP update in the db
*************************

 If you have changed your server ip, dont forget to run the ip update script.
type the below command to update
/usr/share/astguiclient/ADMIN_update_server_ip.pl
and follow the onscreen steps , once done reboot the server and login as agent and check 

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Troubleshoot 5: USB time stick
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If you have very big setup of vicidial , then Dahdi_dummy will not be sufficient to provide time source , so you can use the Sangoma voice time sync USB stick

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